Short Courses

Computer literacy is encompassing basic skills like operating hardware/software, managing files, using applications (Word, Excel, email), and understanding basic internet safety and navigation, crucial for modern personal and professional life. It ranges from fundamental operations (turning on, using a mouse) to more advanced concepts like problem-solving and understanding how systems work. 

Computer Literacy

Fees

Microsoft Office

Fees

Duration 6 Months

 

Duration 3 Months

 

Modules/Subjects:

 

Modules/Subjects:

 

 

 

 

 

WORD PROCESSING

Admin Fee:           

R 400.00

WORD PROCESSING

Admin Fee:         

 R 400.00

SPREADSHEET

Registration Fee

R 700.00

SPREADSHEET

Registration Fee  

R 600.00

PRESENTATION

Monthly                

R 800.00 X 5

INTERNET &  EMAIL

Monthly                

R 800.00 X 2

INTERNET &  EMAIL

Total Fees:          

R 5,000.00

 

Total Fees:          

R 2,500.00

 

 

 

 

Career Opportunities:

 

Career Opportunities:

 

 

 

 

 

Data Typist

Data Capture

Company Secretary

Personal Assistant

 

Data Typist

Data Capture

Company Secretary

Personal Assistant

   

Receptinist duties includes managing the front desk, acting as the first point of contact by greeting visitors, answering and directing calls, and handling mail, while also providing administrative support like scheduling, maintaining supplies, managing databases, and ensuring the reception area is organized and welcoming.

Certificate: Call Centre Operator

Fees

Reception & Computer Skills

Fees

Duration 3 Months

 

Duration 3 Year

 

Modules/Subjects:

 

Modules/Subjects:

 

 

 

 

 

Inbound outbound Calls

Admin Fee:         

 R 400.00

Communication Skills

Admin Fee:         

 R 400.00

Typing Techniques

Registration Fee  

R 500.00

Typing Techniques

Registration Fee  

R 500.00

Communication Skills

Monthly                

R 650.00 X 3

Word Processing

Monthly                

R 650.00 X 3

Client Services

Total Fees:          

R 2750.00

Spreadsheet

Total Fees:          

R 2750.00

 

 

 

 

Career Opportunities:

 

Career Opportunities:

 

 

 

 

 

•  Client Services Clerks

• Assistant Quality Assurors

• Contact Centre Agents

 

Administrative assistant/manager

Personal Assistant

Executive Secretary office manager

 

Call Centre Operator deals with handling customer interactions to provide support, resolve issues, take orders, process payments, troubleshoot problems, update customer data in CRM systems, and potentially upsell products.

Core Duties

  • Customer Support: Answering questions, providing product info, troubleshooting technical issues, processing orders, and handling returns.
  • Issue Resolution: Diagnosing problems, finding long-term solutions, and de-escalating difficult situations with dissatisfied customers.
  • Data Management: Accurately logging call details, updating customer information (CRM), and completing call logs/reports.
  • Sales/Upselling: Promoting and selling additional products or services to existing or potential customers.
  • Account Management: Assisting with billing, shipping, warranty, or account updates.